Our website does not currently have an English version, however, you may find key information concerning delivery, payment, returns, and refunds and our contact information below. If you have any questions regarding purchasing with us - our Customer Service team is more than happy to address them in English. Feel free to contact us at +359 89 670 9455 or [email protected].
The delivery times of our products vary and are specified in the product description field. If you're interested in finding furniture with the shortest delivery time, make sure to explore our "Fast Delivery" section here.
All of our products in Bulgaria (places where a cargo minibus can reach) are delivered for free. The furniture can be, too, carried inside - you will only need to order a carry-up service for an additional fee while or after placing your order with us.
Even though our furniture is usually delivered unassembled, it comes with assembly instructions. Should you need extra hands to help with assembling your furniture - we have a list of partners that offer assembly services in Bulgaria. You may find their contacts here. Please take note that the prices of assembly services provided by partners depend on each individual situation.
We strive to arrange delivery times that are convenient for you. The day before the delivery, you will receive an SMS with the proposed delivery time, to which you will need to respond YES or NO. If we do not receive a positive response, we will contact you by phone to suggest a more convenient time. On the day of delivery, before arrival, the driver will contact you by the phone number specified in the order.
- While purchasing with us, you can make use of the following payment options:
- Cash on delivery. For your comfort, we offer an opportunity to pay for products with cash - no prepayment is required. During the delivery, the driver will give you the receipt and a VAT invoice for your order.
- Bank card on delivery. There is always an opportunity to pay with a credit or debit card on the delivery. The driver will hand you the card reader and you will be able to easily scan your card and make the transaction on the spot. The driver will hand you the receipt for the transaction and a VAT invoice.
- Mobile and bank card payment. Pay with your credit/debit Visa or Mastercard card, or purchase using mobile payments - Google Pay, Apple Pay, or PayPal.
- Payment by installments. You can buy in installments with UniCredit. To learn more about conditions while buying in installments, please contact us.
- Bank transfer. After choosing the bank transfer method you can pay for your order up until the day of the delivery. The payment must reach our bank before the delivery of your order. During the payment, the order number (e.g., #70XXXXX) has to be written in the reference field.
- Details required for bank transfer:
- Receiver: Мебели24 ЕООД
- Code: 204743793 vvvv
- Reference / Details: Your order number (e.g., #70XXXXX)
- IBAN: BG83 UNCR 7000 1523 0506 72
- SWIFT (BIC): UNCRBGSF
Return and warranty
All of our products are covered by a 24-month manufacturer's warranty and a 365-day money-back guarantee. To initiate a product return, contact us at [email protected] detailing your problem (please attach a picture of a defect). More information and additional conditions can be found in the text below.
If you are not 100% satisfied with your purchase, you can return your purchased items within 365 calendar days and receive a full refund, and there will be no charge for furniture returns - we will pick them up for free.
If the item is of unsatisfactory quality, we commit to replacing it with a product of suitable quality or refunding the money paid for the item. Refunds will be made to your specified bank account via a bank transfer.
- Return conditions:
- - The product has to be in its original packaging (for product inspection you can cut through the packaging tape which holds the packages closed).
- - The product must not be damaged by the customer.
- - The product must be in marketable appearance (labels, and safety packaging must not be damaged). Note: This paragraph does not apply if the product is being returned due to poor manufacturing quality.
- - The product must have all the units and packages, just as it was received.
Take note that assembled products of good quality cannot be returned.
All furniture comes with a 24-month manufacturer's warranty unless the manufacturer provides a longer warranty period.
Before assembling furniture, we recommend carefully inspecting it and ensuring that the product does not have any visible defects. We also recommend keeping the original packaging. Information about the product model, which is provided on the product packaging, may be required during the warranty service.
- Warranty validity conditions:
- - Throughout the assembling process, the customer has to adhere to the assembly instructions.
- - The product has been used for its intended purpose and maintained according to the specified supervisory rules.
- - Warranty applies to defects in product quality caused by the fault of the manufacturer and transportation by the seller's transport.
- The buyer is not eligible for warranty coverage in these instances:
- - Buyer failed to adhere to furniture maintenance and supervision rules.
- - The products were damaged by the buyer.
- - The furniture has not been subjected to any damage due to force majeure events.
- Warranty claim process:
- Should you notice any defects during the warranty term, please take pictures and send them to us at [email protected]. The manufacturer will decide whether the warranty will be applied - meaning whether the defect appeared while manufacturing. You will be informed about the manufacturer's decision through the communication channel you've reached out to us to.
- Company name: Mebeli24 EOOD
- Company code: 204743793
- VAT code: BG204743793
- Bank account: BG83 UNCR 7000 1523 0506 72
- Bank: UniCredit Bulbank
- Registration address (not a showroom): Tsar Boris III Blvd. No. 81, 1612 Sofia
- IBAN: BG83 UNCR 7000 1523 0506 72
- SWIFT / BIC: UNCRBGSF